CS: Assistant Manager, Manager, and Associate Director

Manager / Assistant Manager

• Attend meetings independently as required.
• Ensure team members consistently follow internal policies and Standard Operating Procedures (SOPs).
• Identify and report potential risks to Senior Managers and Directors, recommending corrective actions when needed.
• Oversee timely billing processes, including accurate recording of all Operating Expenses (OPEs), and ensure collections are made promptly.
• Uphold best practices in corporate governance and maintain compliance with all statutory and regulatory requirements.
• Maintain organized and up-to-date filing of all client documents and statutory records, ensuring proper record management.
• Participate actively in recruitment interviews and selection exercises.
• Facilitate or conduct training sessions as needed to support team skill development.
• Engage with prospective clients by preparing proposals and quotations for new business opportunities.
• Communicate information and updates from Senior Management efficiently to the team.
• Provide support to Senior Managers and Directors during their absence to ensure smooth operations.
• Acknowledge client requests, queries, or correspondence within 24 hours and provide comprehensive responses within two working days.
• Carry out any additional tasks assigned by management.

Associate Director

• Attend meetings to promote clear communication and ensure alignment on important issues.
• Encourage a high standard of compliance with internal policies and SOPs among team members.
• Proactively detect risks, offer strategic recommendations, and implement necessary actions to facilitate business growth.
• Supervise billing accuracy, including capturing all incurred OPEs, and manage efficient collections.
• Champion excellent corporate governance and ensure adherence to all regulatory and statutory obligations.
• Ensure meticulous maintenance and organization of all client records and statutory documentation.
• Support recruitment efforts by participating in interviews and hiring processes.
• Lead team development initiatives, including conducting performance appraisals, recommending incentives, and engaging in cross-appraisal activities.
• Organize and deliver training programs to enhance the team's competencies.
• Effectively communicate company strategies, policies, and goals to the team to promote engagement and alignment.
• Develop client relationships by preparing tailored proposals and quotations to address their needs.
• Relay timely updates and messages from Senior Management to team members clearly and effectively.
• Provide essential backup support to Directors during their absence to maintain continuity.
• Respond promptly to client communications, confirming receipt within 24 hours and delivering replies within two working days.
• Undertake any other duties assigned by management to support company objectives.